FAQs

Below you’ll find answers to the most common questions we get asked. If your questions isn’t answered below, please do reach out and email us on hello@willowandweeds.co.uk and we’ll be happy to help.

Product questions

Where are your products made?

All of our products are designed, made and printed in the UK and Ireland. Wherever possible, Willow & Weeds products are made using sustainable materials (for example, recyclable cards) and produced using sustainable means, for example water-based inks.

Where exactly are your products made?

Cards, stationery & wrapping paper

Card and paperstock is ordered from a paper mill in England, then is printed (using my designs, created here in Northern Ireland) here in Northern Ireland.

Textile products

Designs are sent to our favourite textile businesses in Donegal and Wales (depending on the volume required) and are printed using sustainable inks on cotton-linen blends for all fabric products. (Blend is 80% cotton, 20% linen.)

Camping mugs

Although our enamel mugs are printed here in Northern Ireland, we have not yet managed to source a UK or Ireland-based company who manufactures the mugs…but we are looking!

Can you show me a picture of your process instead?

Sure! We’re visual people too, here’s an infographic which explains our product process:

Product lifecycle from design through to manufacture and delivery.

Are your paper products recyclable?

Yes, our cards, envelopes, wrapping paper and all notebooks, jotters, planners and list pads are all recyclable. Many of them are made with recycled paper as well.

Is your packaging recyclable?

Yes. We use recyclable envelopes, boxes, locking boxes and mailers. In addition, any clear display sleeves, belly bands (they go around the notebooks and jotters), stickers or tissue paper that comes as part of your order can all also be recycled.

I really like the style of your work, do you do commissions?

No. Willow & Weeds does not do commission work unfortunately. I am happy to refer you to a selection of wonderfully talented artist colleagues who do take on commission work, please just get in touch.

Is all design work done in-house?

Yes, all design work is done in-house - nothing is outsourced.

I would like to see and feel the products in-person - are you stocked anywhere?

Yes, Willow & Weeds is happy to be stocked in a number of physical stores. Please see our Wholesale page for a list of our lovely stockists.

Delivery questions

How long will be order take to arrive?

Our aim is to process and fulfil all orders within 10 working days, however, our textile products are all made to order so we recommend you allow 3 weeks for your cushion, teat towel or tote bag order to arrive. Often, we do have these items in stock and processing will be quicker, so please do get in touch if you need something quickly.

How are items sent?

For UK and Ireland orders, we post everything first class via Royal Mail. For international orders, we use a variety of couriers.

What payment methods do you accept?

We accept the following payment methods:

Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Discover (US merchants only)

  • Diner's Club

  • JCB

  • Apple Pay

  • Paypal

What’s your returns policy?

Any items which are unused and unopened products can be returned within 28 days for a full refund minus postage costs. Personalised orders are non-refundable. Any products that have arrived with you damaged will be replaced straight away.

Image of our packing table - featuring a hare enamel mug, an otter enamel mug, our compostable mailer, recyclable tissue paper and a thank you for your order postcard.

Nosy questions

Who’s behind Willow & Weeds?

The artist and founder behind Willow & Weeds is Jo…you can see a picture of her on our About page. Jo’s husband Martyn is a big behind-the-scenes supporter of Willow & Weeds and is the purchasing king and chief deal finder for any packaging and postage solutions. Willow & Weeds also counts the wonderful Ruth as our organisation and keep-everything-on-track project manager.

Where is Willow & Weeds?

County Down, in Northern Ireland.

Where did the name Willow & Weeds come from?

It came from a bedtime verse that Jo wrote for her children. Here it is:

We wished and we wondered,

Chose willow and weeds,

Splashed puddles together,

Cast petals and seeds.

Oh, speaking of children, how many does Jo have?

She has four children; three gumptious girls and one breathtaking boy.

Where did Jo study art?

She didn’t. She is entirely (and proudly) self-taught.

What’s Willow & Weeds’ bestseller?

It depends on the season (because obviously card sales at Christmas are a bit crazy!), but probably…notebooks, swiftly followed by enamel mugs (Hermione the hare design being the most popular.)

Image of girl's hands holding hare enamel mug